We accept refunds for all except:
- Custom duties if any paid by you at the time of receiving the goods
- Taxes if applicable respective to your shipping location / country
- VAT if applicable respective to your shipping location / country
- If you don't like the product
The refund amount will be credited back to your respective bank / PayPal account & an admin / credit card fees of 10% of total amount will be deducted. If refund is issued as a gift coupon / discount coupon / credit note, there is no charge applicable.
Please note that stitched goods are not covered in Return Policy. Stitched goods are neither accepted nor replaced.
Returns on cash on delivery (COD) orders:
Buyers are requested to follow the below guidelines:
1. The buyer must intimate us about the cod returns within 24 hours of receipt of the order
2. The order should be dispatched within 48 hours to our admin office after receiving confirmation from Mex Fashion
3. The shipping charges for returns has to be borne by the buyer
4. The refund will be processed after receiving the product at our admin office in re-salable condition
5. The refund amount will be credited to buyer's bank account through Check / cash after deducting 10% of order amount as admin fees
In case, we receive a cancellation request from you within 48-hrs of placing the order, we shall cancel the order and refund the amount to you after deducting 10% admin fees. We will not be able to cancel the orders that have already been processed by us. You agree not to dispute the decision made by Mex Fashion and accept Mex Fashion's decision regarding the cancellation / non-cancellation.