Mex Fashion strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Mex Fashion is always ready and willing to go the extra mile for its customers. In case you are not satisfied with the product received from Mex Fashion, you may contact us with your complaints / feedback at firstname.lastname@example.org, we shall revert back to you at the earliest.
Please note that for creating a desired fit, pattern and look of a product, alterations may be required at your end. In case the customer does not have access to local alteration facilities, Mex Fashion recommends the use of the safer measurement options offered by it, in order to minimize any chances of error
- Try to choose as shown options to minimize errors.
- Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
- Ask us to send you the dummy garment for the fittings & style approval before we start working on your original outfit or item.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality / quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Mex Fashion may peruse the same, so as to avoid such occurrences in future.
All defective products being returned to Mex Fashion shall be done ONLY through registered airmail / courier. DO NOT return any product, before receiving confirmation from Mex Fashion for the same. In case any product is returned without such confirmation, Mex Fashion does not guarantee any credit or replacement of the product. The email should contain comprehensive details of the defects/complaints of the single order / package delivery. Please note that Mex Fashion shall examine the returned products for all such defects / variations, on the basis of the customer’s emails.
All shipping costs of returning the defective products back to us over and above such amount paid by customer towards shipping charges while receiving the same are to be borne by the customer entirely.
Safe receipt of defective product by Mex Fashion is sole responsibility of the customer
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product / invoice / order receipt that the error has occurred due to customer's mistake, then Mex Fashion shall make the necessary modifications / alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations / modifications, Mex Fashion may use plain fabric of similar color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
Please note that STITCHED GOODS & CUSTOM MADE products are neither accepted nor replaced.
We strive hard to make your shopping experience hassle-free & enjoyable. You can report return of your items to us within 48 hours of receiving the product. To return the items purchased, you can either email at email@example.com or you call our customer care.
RETURNS WILL BE ACCEPTED ONLY IF FOLLOWING CONDITIONS ARE MET:
- Product should be unused
- Product should not be tampered or damaged by the customer
- Product should be returned to our admin address within 7 days of receiving confirmation from Mex Fashion